COMMON QUESTIONS

 

InvisibleShield® Liquid Defense+™

Currently, you can purchase InvisibleShield Liquid Defense+™ at Authorized ZAGG and CPR locations.

At this time, the Liquid Defense+™ product with the Screen Guarantee is currently only offered in the United States and coverage of this guarantee for the device only provides protection for products purchased and repaired in the United States.

Step 1: Remove the CLEANER and wipe your device screen thoroughly. Allow your screen to dry. Step 2: Use the microfiber cloth to wipe off all traces of the cleaner and dry the screen completely. Step 3: Remove the COATING wipe and apply it to your screen in a circular motion. Step 4: Allow the screen protection coating to cure for at least 30 minutes (you may use your device during this time). Step 5: Buff away excess residue with the microfiber cloth.

When viewed under a microscope, all glass has natural valleys and ridges not noticeable to the touch. These valleys and ridges can become points of weakness, making your screen more susceptible to scratches and abrasions. Liquid Defense+ is a smart coating that fills in these valleys and ridges with nano glass particles, bonding and strengthening the screen.

 
Certification

The certification code is your unique identifier to activate your Liquid Defense+ Screen Guarantee.

You will find this code on the inside of the packaging on the Screen Guarantee Instruction Card.

Visit zagg.safeware.com and select the ‘Certify Your Product’ tab. Provide the required fields, click certify my product, and you’re done!

The Guarantee must be certified within 30 days of Liquid Defense+ purchase. If certification is not completed within this period, you will not qualify for the Screen Guarantee.

For iPhones: Go to Settings > General > About and scroll to locate your serial number and IMEI number. For Android phones: On most models, you can also view your IMEI by entering *#06# from the keypad. To locate your serial number or IMEI in the phone, go to the home screen> tap Menu icon>Tap Settings>Tap More. Locate and then tap About device>Tap Status. Scroll to display the IMEI number and the Serial number.

 
Screen Guarantee

In the event your screen is broken while the Liquid Defense+ product is applied, the Screen Guarantee will provide up to $150 towards the repair or replacement of your screen.*

*Maximum benefit for in-network service is $150. Maximum benefit for out-of-network service is $150, less a $25 administrative fee.

The coverage period starts fifteen (15) days from the purchase of your Liquid Defense+ product. Please note: You are required to certify your guarantee within 30 days of purchase to take advantage of this added layer of protection.

A certified Screen Guarantee has a coverage term of one year from the date of Liquid Defense+ purchase.

The maximum benefit of the Screen Guarantee is $150.*

*Maximum benefit for in-network service is $150. Maximum benefit for out-of-network service is $150, less a $25 administrative fee.

If you have your device serviced at a ZAGG authorized service partner, there are no deductibles or service fees. If you have your covered device repaired at an out-of-network service center, an administrative fee of $25 will be deducted from your reimbursement.

Click here for a copy of the full terms and conditions.

 
Claims

Visit zagg.safeware.com and click on ‘File a Claim’. You will be guided through a 3-step process to file your claim and determine the service center that will facilitate your screen repair or replacement.

After you file your claim on zagg.safeware.com, it is recommended that you return to that store for repair. In addition, as you file your claim on zagg.safeware.com, you will provided with a list of in-network service centers in your area to choose from.

Yes. It is recommended that you take your damaged device to an in-network partner. However, you can take your device to a repair facility of your choice. You will be responsible for the total cost of repair or replacement and receive reimbursement for covered repairs. If this facility is outside of the ZAGG network, you will have a $25 administrative fee subtracted from your reimbursement.

ZAGG and CPR are authorized in-network partners for the Liquid Defense+ Screen Guarantee. Any other service center is considered out-of-network.

After you file an out-of-network claim you will receive a notification with instructions on how to upload your receipt once your repair is completed. Upon upload of your receipt, you will receive an email with a secure link to provide your banking information so that we can transfer your reimbursement, less the $25 administrative fee, directly into your account.

 

 

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