COMMON QUESTIONS
ZAGG Protect

ZAGG Protect is available for phones running Android OS using Chrome browser version 68 or newer, or iOS 11 or newer using Safari or Chrome browsers

Each plan over one phone - one phone per plan.

  • Cracked or accidentally damaged screen
  • Liquid damage
  • Battery failure (limited to one battery replacement over the life of the plan)
  • Power failure (charging shorts, internal connections)
  • Touch screen failure
  • Camera breaks or failure
  • Headphone jack or input failures
  • Audio/speaker failure
  • Wifi or connectivity failure
  • Bluetooth failure

*Mechanical and electrical failures are covered only after the manufacturer's warranty has expired.

For accidental damage, ZAGG Protect will cover up to two claims per 12-month period beginning on the date of plan coverage.

For mechanical and electrical failure, you may an unlimited number of claims at $500 per incident (covered only after the manufacturer's warranty has expired.

There is only one battery replacement over the life of the plan.

For more details see full terms and conditions.

File a claim report anytime on the ZAGG Protect online portal at zagg.safeware.com. Follow the easy, step-by-step instructions.

During the claims process, you will select an authorized repair location.

After the repair, you will pay the full price of the repairs, and then submit your receipt and finish your claim online for reimbursement.

All claims are subject to the deductible and limit of liability as detailed in the terms and conditions.

For accidental damage, ZAGG Protect will pay up to $500 in approved claims cost per 12-month period, beginning thirty days (30) after the date you purchased the plan. For mechanical and electrical failure, you may file an unlimited number of claims at $500 per incident. For more details, see the terms and conditions.

Yes, you will need to submit a receipt.

If your phone cannot be repaired, we can replace it or issue a cash credit, or settlement up to the $500 limit of the plan and does not exceed the original purchase price of the original device as indicated in your receipt.

Repairs made outside of the US are covered. You need to contact the Administrator for customer support. Repairs will need not be initially paid out-of-pocket. You will receive reimbursement that is subject to the limit of liability.

The effective date of your plan is the date of plan purchase, but coverage begins 30 days after the effective date, subject to the completion of the diagnostic application.

Full terms and conditions can be found here.

ZAGG Protect does not cover loss or theft of your phone, pre-existing conditions, negligence, misuse and abuse, intentional and incidental or consequential damage, rust, corrosion, failure where the screen protector or protective case were not in use, loss covered by the manufacturer's warranty.

Additional exclusions apply. Refer to actual terms and conditions for complete list of exclusions.

If you have questions about your plan, or need to cancel your subscription, please contact Customer Care.

31 days after you purchase the ZAGG Protect plan, you will be sent an email with a $50 ZAGG Promotional reward that can be used for purchases on ZAGG.com only. This is our way of saying thank you for joining the ZAGG Protect family.

ZAGG.com Reward does not have cash value and is for use on ZAGG.com only. It will expire one year from the date of the ZAGG.com Reward email.

ZAGG Protect is powered by Safeware, a subsidiary of One80 Intermediaries, a leader in insurance and extended warranty solutions, in order to provide the best phone protection plan possible. Safeware administers the plan and maintains all corresponding plan information. Please see privacy policy

Plan is provided by National Product Care Company in all state except; in Texas where it is National Product Care Company dba Texas National Product Care Company, Inc.; in Washington where it is ServicePlan, Inc.; and in Arizona, Florida, and Oklahoma where it is Service Saver, Incorporated (Florida license number 80173, Oklahoma license number 44198049). All are located at 175 West Jackson Blvd., Chicago, Illinois 60604, (800) 209-6206.

 

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